Service Agreement
This Service Agreement (this “Agreement”) is a business contract between Chil Media, with a business address at 680 Murphy Ave SW Suite 4001, Atlanta, GA 30310 (the “Company”), and you (the “Renter”). This Agreement describes the Services (the “Services”), provided by the Company to the Renter as well as what is required of any Renter to use the Services at the Company location (the “Premises”). The Renter’s point of contact on behalf of the Company who is present on the Premises during the Services is the Studio Host (the “Host”).
This Agreement is organized into 5 sections:
Section 1: Studio Rules & Policies
Section 2: Services & Fees
Section 3: Cancellation and Refund Policy
Section 4: Coronavirus/COVID-19 Health & Safety Measures
If you have questions about this Agreement, please contact us at (678) 436-3690 or admin@chilstudios.com. The Renter’s use of the Services constitutes the Renter’s ongoing acceptance of the Agreement, as amended. Except as otherwise provided in this Agreement, all monetary amounts referred to in this Agreement are in USD (US Dollars).
Section 1: Studio Rules & Policies
(a) Attendees: Renter is responsible for their own acts and omissions, whether willful, wanton, and/or negligent, as well as the acts and omissions, whether willful, want on, and/or negligent, of the Renter’s invitees or other individuals to whom they provide access to the Premises (collectively referred to as the “Attendees”). Renter must ensure that Attendees meet any requirements set forth, and are made aware of and agree to any terms, conditions, rules, policies, or restrictions set by the Company in this Agreement. The Renter assumes any charges caused by any of the Attendees.
(b) Extra Guest Policy: If the number of Attendees on the Premises exceeds the number of Attendees that the Renter specified to the Company to confirm the Services, the Renter is subject to pay to the Company ten dollars ($10) per additional Attendee per hour.
(c) Alcohol Policy: If a Renter sells alcoholic beverages, the Renter represents and warrants that: (a) it holds a valid, current alcoholic beverage license from the state and/or local licensing authorities that permits sales of alcohol directly to consumers; (b) that it currently complies and will comply with all alcoholic beverage laws; and (c) that it is responsible to alcoholic beverage authorities for activities and any orders of alcohol beverages under this Agreement. Renter shall maintain all alcoholic beverage permits and licenses necessary and retain order records necessary to provide alcoholic beverage services as required by all applicable alcoholic beverage laws.
(d) Drugs and Smoking Policy: The Company prohibits the consumption of illegal drugs inside the Premises. An Attendee may smoke outside the garage of the Premises. To smoke inside the studio for a specific project, the Attendee must 1) obtain explicit permission from a Host and 2) pay the Renter a minimum of fifty dollars ($50) maintenance and cleanup fee. The Company reserves the right to 1) charge a higher fee based on the description of the project and 2) to deny smoking of any kind on the Premises.
(e) Gun and Weapons Policy: The Company forbids Attendees from possessing or using dangerous weapons on the Premises. “Dangerous weapons” include but are not limited to firearms, explosives, knives, guns, and other weapons that might be considered dangerous or that could cause harm per the Company’s discretion. An Attendee’s license to carry a weapon on the Premises does not supersede the rules in this Agreement. Any Attendee in violation of this policy will be asked to leave the Premises immediately.
(e) Vehicle Policy: Vehicles are not permitted within the studio unless a Guest first:
Gets written approval from a studio manager prior to booking and
Pays our paint fee
Stage/Space Policy
Attendees may not bring the following items to the Premises:
Glitter or confetti
Smoke related devices, including but not limited to smoke machines and fog machines
Illegal drugs (see Drugs and Smoking Policy)
Weapons (see Guns and Weapons Policy)
To use the studio stage as part of the Services, Attendees must:
Avoid bringing food or drink onto the stage
Wear shoe covers (“footies”) provided by the Company if the Attendee is non-talent
Minimize the number of Attendees on the stage
Attendees may not use items or storage space designated for Company employees, including but not limited to kitchen cabinets and bathroom cabinets.
Attendees must have explicit permission from the Host to move selective “prop” furniture on the Premises.
Attendees may not move permanent furniture, including but not limited to couches, computer chairs, and tables, on the Premises at any time.
Attendees must place their trash in the designated trash bins before leaving the Premises.
Section 2: Services & Fees
The Company will exercise its best efforts to complete the Services in a professional and diligent manner, on schedule, and for the fees provided in the invoice to the Renter. All fees are subject to change upon the Company’s discretion.
(a) Payment: Renter must pay the full deposit for their Services to the Company prior to the Services start time. Attendee(s) may not use any Services if the Company has not received full payment prior to the Services start time. Attendee(s) must pay for added Services, including but not limited to studio booking extensions and additional equipment rental, prior to leaving the Premises. If the Renter leaves the Premises without paying for their charges in full, they are subject to being banned by the Company from the use of future Services, and the Company shall pursue all remedies available to them under the law, including but not limited to sending the unpaid balance to collections, filing suit, and/or charging interest and attorney’s fees. The Company is allowed to charge the Renter on behalf of any charges incurred by the Attendee(s).
(i) Eligibility: Renter must be at least eighteen (18) years of age and able to enter into this Agreement. By using the Services, the Rentery represents and warrants that they meet all of the foregoing eligibility requirements.
(ii.) Studio Rentals: A Booking must be a minimum of two (2) hours except during weekdays between 9:00 am - 6:00pm. All rentals include setup and teardown time. Please inquire for details about staffing.
(iii.) Credit Card Authorization: Renter must provide to the Company a credit card to keep on file. The Company reserves the right to charge this credit card for any additional costs, including but not limited to overages, equipment, add-ons, damages, unpaid balances, interest, etc.
(b) Conditions of the Space: Renter is responsible for maintaining the Premises and amenities in the condition it was provided. The Company agrees to provide the Premises in good working order but makes no special guarantees to its functionality or suitability to the Renter’s purposes. The Renter is permitted to use the entire stage and rent additional production equipment from the Company as part of the Services. The Company is not liable for acts out of its control that affect the Services, including but not limited to power outages, weather, emergencies, etc.
The Company does not guarantee for the stage on the Premises to be freshly painted before the Services. Renter must provide at least one (1) week notice prior to the Services to request the Company to paint the stage. In this case, the Renter is subject to pay to the Company two hundred and fifty dollars ($250) for the cost of a fresh coat on the floor, two hundred and eighty-five dollars ($285) for the walls, or five hundred and thirty-five dollars ($535) for the full stage including the floor and walls. Renter must fully pay this amount no later than one (1) week prior to the Services.
Renter agrees to return all equipment and furniture as part of the Services in the condition it was provided and to immediately notify the Host of any change in equipment provided, included but not limited to damage and failure. The Renter agrees to pay for any repair or replacement costs of any damaged equipment according to Company equipment policies. The Company does not provide refunds for certain rented equipment.
(1) Cleaning Fees. Attendees must return the Premises to their original condition before leaving at the end of the booking, including but not limited to removing trash, moving back prop furniture, etc. The original condition of the Premises is determined by the Company. The Company is not responsible for any items left by the Renter on the Premises and any items left by the Renter on the Premises after the termination of the Services shall become the property of the Company.
(2) Equipment Trade-Ins Policy Attendees are permitted to trade-in equipment or seamless paper rentals prior to setting up. Seamless paper, once set up, cannot be exchanged by the Company. Malfunctioning equipment can be traded in with equipment of equal or lesser value with no additional fees.
(3) Damages to Equipment, Furniture or Studio: The Renter is held responsible and subject to fees for any damages that any Attendee causes to the Premises or any personal property in the Premises. Damage is defined by the Company. In this case, the Renter must pay the Company the full charges, including but not limited to repairs, replacements, etc. within three (3) business days.
The Company does not guarantee that its equipment is free of defects. The Renter agrees that the Company holds no liability for any damage or injury caused by the use of rental items to Attendees. The Renter assumes all risk of personal property damage or personal injury to Attendees. If an incident involving the Company rental items occurs while it is in the Renter's possession, Renter shall make the Studio aware by communicating the occurrence to the Host as soon as possible. A written statement with details of occurrence including and names and addresses of witnesses, if applicable, will be made available for the Renter to sign prior to exiting the premises in a Damage Report Sheet.
The Renter attests that:
I hereby release and agree to hold the Company harmless from and waive on behalf of myself and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses, and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act of the studios, or that may otherwise arise in any way in connection with any services received from the Company. I understand that this release discharges the Company from any liability or claim that I, my heirs, or any personal representatives may have against the Company with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from the Company. This liability waiver and release extends to the Company together with all owners, partners, and employees.
(c) Liability: To the fullest extent permitted by law, Renter shall defend, indemnify and hold harmless the Company and the Company’s agents, employees, lenders, and affiliates, from and against any and all negligence, claims, liabilities, damages, costs or expenses arising from or are caused by Renter’s use or occupancy of the Premises, the building or the common areas of the Premises, or from the conduct of Renter’s business, or from any activity, work, or thing done, permitted or suffered by Renter or Renter’s agents, employees, subRenters, vendors, contractors, invitees or licensees in or about the Premises, the building or the common areas of the Premises, or from any Default in the performance of any obligation on Renter’s part to be performed under this Agreement, or from any act, omission or negligence on the part of Renter or Renter’s agents, employees, vendors, contractors, invitees or licensees. the Company may, at its option, require Renter to assume the Company’s defense in any action through counsel reasonably satisfactory to the Company.
Section 3: Booking Overlaps, Cancellation and Refund Policy
(a) Booking Overlaps: Please be sure to check the booking calendar as we don’t process refunds for overlaps. If there is an overlap with your booking, we will notify you and give you credit to use at another time.
(b) Force Majeure; Cancelation: The Company is not responsible or liable for nonperformance caused by telecommunications failures, nonperformance of vendors, fires, pandemics, epidemics, or other acts of nature, strife or acts of political discord, or other events outside its reasonable control (each a “Force Majeure”). The cancellation of a Booking, whether with or without cause or caused by events outside of the Company’s reasonable control, is subject to the Company’s Cancellation and Refund Policy.
(c) Reschedule and Cancellation Policy: For bookings with a duration of 2 hours or more, the renter may reschedule more than 30 days in advance without a $50 fee. Bookings fewer than 2 hours will not be rescheduled. Any rescheduled bookings must be:
For substantially the same duration as the original booking
Rescheduled for a time within 90 days of the original start time.
Only rescheduled once.
Rescheduled bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a booking within the conditions above will result in a cancellation of the booking.
(d) Productions: Guests may cancel their booking up to 48 hours before the booking start time and receive a 50% refund of their total booking price. Cancellations submitted less than 48 hours before the production start time, including no-shows, are not refundable. If the Renter does not show up to their booking it’s an automatic cancellation unless the Renter submits a cancellation request within 48 hours of their booking start date.
The Company will not approve requests to reschedule a production booking under 2 hours in duration. The Company does not grant refunds to a renter that requests cancellation of their production booking less than 24 hours before the booking start time.
Productions Refund Breakdown
More than 48 Hours | Credit towards a future booking or 50% refund (excludes fees and deposit)
Less than 48 hours | No Refund
(e) Events: Renters who request to cancel their event booking more than thirty (30) days before its start time will receive a 50% refund of their booking cost, excluding processing fees, from the Company. Guests who request to cancel their event booking between thirty (30) days and fourteen days (14) days before the booking start time will receive a twenty-five percent (25%) refund, excluding processing fees, of their booking cost from the Company. The Company will not refund the cost of an event booking that is requested to be canceled by the Renter within (14) days of the booking start date.
Events Refund Breakdown
More than 30 Days | Credit towards a future booking or 50% refund (excludes fees and deposit)
30-14 Days | 25% Refund (excludes fees and deposit)
Less than 14 days | No refunds
Section 4: Coronavirus/COVID-19 Health & Safety Measures
The Renter acknowledges the contagious nature of the Coronavirus/COVID-19 and that the CDC and many other public health authorities still recommend practicing social distancing.
The Renter acknowledges that the Company has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19. The Renter further acknowledges that the Company can not guarantee that Attendees will not become infected with the Coronavirus/COVID-19. Attendees understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of themselves and others, including, but not limited to, the Renter, other Attendees, the Host, staff, and other clients and their families.
The Renter voluntarily seeks Services provided by the Company and acknowledges that they are increasing their risk of exposure to the Coronavirus/COVID-19. The Renter acknowledges that they must comply with all set procedures to reduce the spread during the Booking.
The Renter attests that:
No Attendees are experiencing any symptoms of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
No Attendees have been diagnosed with Coronavirus/Covid-19, or if an Attendee has, said Attendee has quarantined themselves for at least fourteen (14) days and tested negative.
Without limiting the requirements and responsibilities set forth above, the Renter acknowledges and agree that the rules include your responsibility for taking all appropriate health, safety and hygiene measures to protect themselves and any Hosts or Attendees from the spread or potential spread of infectious diseases or conditions, or any other unhealthy, unsafe, or unsanitary conditions. The Renter also acknowledges and agrees that they have read and will comply with Chil Studios COVID-19 Health & Safety Measures.
The Company may update or supplement these Safety Measures from time to time in its sole discretion. While the Safety Measures endeavor to curate best practices, there is no substitute for common sense, and the Company cannot and does not guarantee or take any responsibility or liability for (a) a Renter’s failure to provide safe, healthy, and sanitary services or accommodations for the Services, (b) unsafe, unhealthy, or unsanitary conditions, (c) any spread or potential spread of infectious diseases or conditions, or any other unhealthy, unsafe, or unsanitary conditions resulting from use of the Services in any manner.