STUDIO RULES & POLICES
What are the studio rules?
Please read our service agreement here.
Are pets allowed?
Yes! However, we request that all pets be trained.
Can I play music during my shoots?
Yes, of course! We also offer speakers and Wi-Fi access.
What is your Extra Guest Policy?
On the day of the shoot, if additional people arrive more than the attendee size that is originally booked, the Renter will be charged $10 per additional person + per hour.
Can I smoke or use a fog machine inside?
No smoking inside or out of the studio. If Renter wants to smoke inside for a specific creative project (includes fog and smoke machines), they must get prior approval from a Studio Manager and pay a minimum of $50 maintenance and cleanup fee. Please contact us for celebrity or VIP guests.
I noticed the studio rental and/or portrait package rates changed.
Our rates are subject to change based on seasonal demand.
What are studio rental rates?
Studio bookings start at $65 per hour. To see the cost structure of studio rental rates click HERE.
How do I know if my booking is confirmed?
All bookings are confirmed once the full deposit is paid and you received a confirmation email from our team. Deposits are due before the date of the booking.
Can I extend my production booking?
Yes! Guests can extend their booking. If guests go over their booking time, each additional thirty minutes will be charged a fee of half the price of the rate of their booking. Guests can add time to their booking on the day of production if available time slots are open.
Can I push my booking time up or back after it’s confirmed?
Yes! Guests can push their booking time up or back if the request is more than 24 hours in advance of their booking date and if available time slots are open.
When does my studio time start?
The time of the booking starts at the time when the guest books the studio, not when the guest arrives. If guests are running late right before booking, then he or she must pay for the actual studio booking time they are not there.
PRODUCTIONS
Do you have the equipment to rent out?
Yes, we have equipment available for rent. All equipment for rent can be viewed HERE.
Can I record live audio for video production?
Yes, however, if you need to record live audio, please inform our team prior to booking.
Is there a restroom at the studio?
Yes, there is one restroom inside the studio.
Is there a place for me to easily unload equipment?
Yes, we have a glass garage door that opens into a parking space where customers can easily unload equipment and props for shoots and events.
How can I reserve the studio?
To rent out the studio, click the Rentals > Studio Rentals. One of our studio associates will follow up by email within 48 hours confirming your purchase.
When can I come in to tour the space?
We offer complimentary tours of the studio by appointment only Monday through Friday from 10am - 5pm. Feel free to call or text us to schedule one today!
EVENTS
How late is the studio open to host events?
We host events until 12 midnight.
Can I leave equipment/decorations overnight?
Depending on studio availability, you may be able to leave equipment or decorations overnight, with the payment of our $300 overnight fee. Please contact the Studio Manager to confirm availability.
Can I extend my booking the day of my event?
Unfortunately, studio bookings can not be extended the day of your event. However, you may request booking extensions from the Studio Manager up until three business before your scheduled event, contingent upon studio and host availability.
Can I use the garage door to load and unload equipment and decorations?
Yes, of course!
What furniture can I move for my event?
The following items cannot be moved: couches, bookshelves, makeup mirrors, makeup tables, rugs, coffee tables, mounted TV, bar, and bookshelves. However, the remaining small furniture, such as, but not limited to, fans, rolling carts, and chairs can be moved. Please contact the Studio Manager with any additional questions.
Do I need to take out the trash after my event?
Yes, we ask that all event bookings take the trash out after their event. There are dumpsters located within the MET Atlanta complex, near Building 6. Most renters drop off their trash on the way out.
Can I schedule a tour of the studio?
Yes, of course! In fact, we encourage you to. Scheduling a tour with us allows you to ensure the space fits your needs and to review our studio policies. Call us at (678) 436-3690 or email us at booking@chilstudios.com to schedule your tour.
PORTRAIT SESSIONS
How many outfit changes do I get in my portrait package?
This will vary per package. To review our portrait packages, click on Portraits.
Can I purchase additional retocuhed photos?
Yes. Additional photos cost $20 per photo.
Who will be photographing my portraits?
We will provide you details about your photographer before the date of your portrait session.
Can we have our session at a different location (other than the studio)?
Yes, but availability will depend on our in-house photographer’s schedule.
Do you offer photo or video services for corporate functions, events, trade shows, etc?
Yes. We offer this type of special request through our sister company Chil & Co. Please visit chilatl.com for special production requests and marketing creative solutions.
When can I come in to tour the space?
We offer complimentary tours of the studio by appointment only Monday through Friday from 10am - 5pm. Feel free to call or text us to schedule one today!
OVERLAPS, CANCELLATIONS AND REFUNDS
Can I reschedule my 1-hour booking?
No reschedules are allowed for 1-hour bookings.
I booked online and there was a booking overlap. Can I get a refund?
Please be sure to check the booking calendar as we don’t process refunds for overlaps. If there is an overlap with your booking, we will notify you and give you credit to use at another time.
What is the reschedule policy for productions?
For production bookings with a duration of 2 hours or more, the renter may reschedule more than 30 days in advance without a $50 fee. Production Bookings fewer than 2 hours will not be rescheduled. Any rescheduled bookings must be:
For substantially the same duration as the original booking
Rescheduled for a time within 90 days of the original start time.
Only rescheduled once.
Rescheduled bookings are non-refundable once confirmed. Any successive rescheduling attempts or failure to successfully reschedule a booking within the conditions above will result in a cancellation of the booking.
What is the cancellation and refund policy for productions?
Guests may cancel their booking up to 48 hours before the booking start time and receive a 50% refund of their total booking price. Cancellations submitted less than 48 hours before the production start time, including no-shows, are not refundable. If the Renter does not show up to their booking it’s an automatic cancellation unless the Renter submits a cancellation request within 48 hours of their booking start date.
The Company will not approve requests to reschedule a production booking under 2 hours in duration. The Company does not grant refunds to a renter that requests cancellation of their production booking less than 24 hours before the booking start time.
Productions Refund Breakdown
More than 48 Hours | Credit towards a future booking or 50% refund (excludes fees and deposit)
Less than 48 hours | No Refund
What is the cancellation and refund policy for events?
Renters who request to cancel their event booking more than thirty (30) days before its start time will receive a 50% refund of their booking cost, excluding processing fees, from the Company. Guests who request to cancel their event booking between thirty (30) days and fourteen days (14) days before the booking start time will receive a twenty-five percent (25%) refund, excluding processing fees, of their booking cost from the Company.
The Company will not refund the cost of an event booking that is requested to be canceled by the Renter within (14) days of the booking start date.
Events Refund Breakdown
More than 30 Days | Credit towards a future booking or 50% refund (excludes fees and deposit)
30-14 Days | 25% Refund (excludes fees and deposit)
Less than 14 days | No refunds
DIRECTIONS & LOCATION
Where is the studio located?
Chil Studios is located at 680 Murphy Avenue, Suite 4001, Atlanta, GA 30310 inside the MET Atlanta. We are inside building 4 near the Murphy Ave SW service entrance. HERE are the best directions to find us.
Where can I park?
Guests can park outside in the front of our studio or at the parking lot by the front entrance of the MET.
Is there free parking?
Yes.
Is the studio MARTA accessible?
Yes, we are located a half-mile from the West End Station on the red and gold lines and a short walk from stops on the 40, 71, 81, and 95 bus routes. For the most up-to-date schedule and route information, please visit the MARTA website.